Our Craftmanship & Commitment

At prettyFIT, every product is thoughtfully handcrafted using premium materials
and superior craftsmanship. Our experienced production team is dedicated to delivering exceptional finishing and ensuring the perfect fit for every customer.

Your satisfaction is our priority and if for any reason you are not completely happy
with your purchase, we’re here to help.

Exchange

1. Requirements for an Exchange – retail stores or online

To ensure a smooth exchange process, please take note of the following conditions :

· The product must be unworn, undamaged, unwashed and in their original condition & packaging.

· Footwear should have no scuff marks on their outsoles.

· Original receipts/invoices must be included.

· Any exchanges must be raised within 30 days of the invoice date. 

· For in-store purchases, all exchanges must be done at the store of purchase.

prettyFIT reserves the right to decline any exchange request that does not meet the above criteria.

2. Can I exchange for another size?

We would be happy to assist you to change to another size if it does not fit. Please ensure that all conditions under Requirements for an Exchange are met before heading down to the store.

3. Can I exchange for another style?

Yes, you may! Please ensure that all conditions under Requirements for an Exchange are met before heading down to the store.

If the replacement style has a higher value, you will need to top up the difference. No refunds will be issued for any exchange of a lower value.

4. What is the duration for an Exchange and how often can I do the Exchange?

Any exchanges must be raised within 30 days of the invoice date and can only be exchanged once.

5. Why must I exchange the item at the store of purchase and not at any other locations?

Handling exchanges at the store of purchase allows our staff to verify the original transaction, assess the product condition accurately and to provide prompt aftersales service, ensuring fairness and operational efficiency for all our stores.

6. Can I exchange an item that I bought online at the retail store?

Yes, you may! Please ensure that all conditions under Requirements for an Exchange are met before heading down to the store and to bring along the receipt or invoice of the purchase.

7. For online purchase, how do I arrange for an exchange via courier?

Kindly drop us an email at Contact Us (Exchange & refund) with your order number and the new style, color and size that you would like to exchange it to. Do ensure that all conditions under Requirements for an Exchange are met, before packing your return.

Please pack the shoes securely in a sturdy carton box and ship them using a trackable delivery service to :

Freemen Asia Pacific Pte Ltd

4 Changi South Lane, #03-01

Singapore 486 127

Tel: 6214 1490

Kindly retain the receipt and tracking number for your reference, as shipping costs for both the return and replacement pair will be borne by you. Please note that we are unable to take responsibility for any lost parcels.

Refunds

All approved refunds will be provided in the form of a prettyFIT Gift Card equivalent to the amount that is being refunded. The prettyFIT Gift Card will be valid for 12 months from the date of issuance. Cash refunds will not be awarded under any circumstances. Please refer to our FAQ’s for more information on our gift cards.

All Sales items are non-refundable.

1. Requirements for a Refund – retail stores or online

To ensure a smooth refund process, please take note of the following conditions :

• The product must be unworn, undamaged, unwashed and in their original condition & packaging.

• Footwear should have no scuff marks on their outsoles.

• Original receipts/invoices must be included.

• Any refunds must be raised within 30 days of the invoice date.

• For in-store purchases, all refunds must be done at the store of purchase.

prettyFIT reserves the right to decline any refund request that does not meet the above criteria.

2. What is the duration to request for a Refund?

Any request for a Refund must be raised within 30 days of the invoice date.

3. Why must the refund be at the store of purchase and not at any other locations?

Processing refunds at the purchase location allows staff to verify the original receipt, confirm payment method details, and ensure the item meets refund conditions, enabling a controlled, transparent, and efficient refund process across all our stores.

4. Can I drop off the item that I purchased online, to be refunded at the retailstore?

Yes! You may drop off the item at any of our retail outlets for return to our office instead of mailing it back. Our retail staff will inspect the item to ensure that all conditions under Requirements for a Refund are met. Please contact us via Contact Us (Exchange & Refund) with your order number and let us know of your intention to do so. Once the item has been received, we will process your Gift Card within 7 working days.

5. For online purchase, how do I arrange fora refund via courier?

Kindly drop us an email at Contact Us (Exchange & refund) with your order number and the Refund request.

Please ensure that all conditions under Requirements for a Refund, are met before packing your return. Carefully pack the shoes securely in a sturdy carton box and ship them using a trackable delivery service to :

Freemen Asia Pacific Pte Ltd

4 Changi South Lane, #03-01

Singapore 486 127

Tel: 6214 1490

Kindly retain the receipt and tracking number for your reference, as shipping costs for the return pair will be borne by you. Please note that we are unable to take responsibility for any lost parcels.

6. Can I refund an item that I bought online at the retail store?

Unfortunately, we are unable to process this request as our online orders are processed via our e-commerce platform, payment gateways and centralised inventory which our retail stores do not have access to.